Click on the links below to download the product brochure sheets. You will
need Adobe Acrobat Reader to view these files.
To save the files to disk, right-click on the document hyperlink, then select "Save target as".
These two documents outline how a user is able to submit, review, and manage support
request issued to their organization. User will learn how to begin the work flow process and
log tickets. Users will learn how they can stay informed throughout the life cycle
of the ticket and review any updates.
This document outlines how a technician is able receive work request from their users. Technicians
will see how to organize and manage their request load and continue the work flow process of a ticket to completion.
